Same boat, 20 years now with them.

every time you log in, they try to rope you into a paid “upgrade” using the worst UI tricks and dark patterns known to man.

This is true, I once clicked it by accident without noticing, then got a bill in the end of the month. Called the customer service and they happily cancelled it and voided the bill, no issues there.

Oliver Welke had a great bit about the FIFA, at the time they had an ethics commission over the corruption scandals and his comment was ‘Ethics commission of the FIFA is like marriage counseling in a brothel’