I mean, it’s one of the few companies that shows it cares about its users genuinely, and basically always does what it ‘correct’ or ‘just’. You have companies like Amazon that treat customers well, but sellers ‘meh’ and employees like shit. You have companies that do ‘right’ socially and environmentally, but have bad products. You have entities that contribute to public resources and open source projects, but who have no economic weight or who are arrogant. But with Steam you’ve got a very rare blend of ‘good’ characteristics in almost every category you can imagine. Competition is good and better than a monopoly, but if you don’t have an area with competition I can’t help but to wish the company you’re stuck with ends up being like his. There’s nothing inherently wrong with making money or being rich as long as you do so honestly without harming others or preventing others from having their own successes. The only way he has really prevented others’ success is by having really solid products and policies.
But that’s just control. A tradeoff since there has been some evidence that reaction time, attention and accident avoidance work better the other way. Like sure, I might have more control over a knife by cutting towards myself (granny cut for apples and such), but it’s still inherently more dangerous that the opposite side in any case besides ‘everything goes perfectly’.