Technology@lemmy.worldEnglish · 7 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

globalnews.ca

cross-posted to:
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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

globalnews.ca

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Technology@lemmy.worldEnglish · 7 days ago

cross-posted to:
technology@lemmy.zip

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

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PerogiBoi@lemmy.ca
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6 days ago
It’s Telus.

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