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Joined 2 years ago
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Cake day: December 14th, 2023

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  • Can you please outline for me what the policy was before and after the EU intervention? It’s my understanding that it changed nothing about the actual refund process, which has always been flexible, but was purely about the wording during checkout. Correct me if I’m wrong. I can’t remember a time when I couldn’t refund a game that I played less than 2 hours, and I’ve been on steam for 17 years.

    Edit: Looking at the EU regulation, it appears they don’t actually require Steam to offer refunds once you download/play the game. So their longstanding global policy is better than what is required by EU law. I believe they EU action just forced them to parrot the stricter EU refund guideline (14 days without downloading) during checkout, meanwhile they still provide their regular relaxed policy of allowing you to download and play for up to 2 hours and still refund it within 14 days.