We Fed Years of Support Queries to an AI, Hoping It Becomes Our Best Support Engineer - ShiftMag

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We Fed Years of Support Queries to an AI, Hoping It Becomes Our Best Support Engineer - ShiftMag

shiftmag.dev

stejsi2504@programming.dev to

Programming@programming.dev · 4 days ago

Learn how we built an AI support agent that investigates Voice platform issues using MCP tools, RAG and a knowledge base mined from Slack.

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