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This sounds exactly like the “Expert Systems” - ie, an interactive flowchart, we had in the 80s. I do wish people would stop labelling everything AI.
AI used to cover a wide field of study, nowadays it seems to be all about the generative models. Oh how we’ve moved on since that original summer symposium.
The “appropriate services” in question: “talk to your GP,” who will either not refer you or will put you on a 10 year waiting list. Don’t need an AI system for that.


