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Technology@lemmy.worldEnglish · 17 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

sanitation@lemmy.radio to

Technology@lemmy.worldEnglish · 17 days ago

cross-posted to:
technology@lemmy.zip

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

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Retail4068@lemmy.world
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17 days ago
If I can hear the person I couldn’t care less. Some of those accents are thick as fuck.

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